Contact ProntoBet Australia
Our dedicated Australian support team operates around the clock in AEST/AEDT timezone to assist you with any questions or concerns. Get instant help through live chat or reach out directly via our Australian support channels.
Live Chat Australia
Get instant help from our Australian support team
Response Time: Instant
Availability: 24/7 AEST/AEDT
Languages: English, Mandarin, Vietnamese
Australian Email Support
Send us a detailed message and our Aussie team will respond promptly
Australian Phone Support
Speak directly with our local Australian support team
Phone: +61 1800 776 686
Hours: 24/7 AEST/AEDT
Languages: English, Mandarin, Vietnamese
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Quick Help Categories
Account Management
- Registration help
- Password reset
- Account verification
- Profile updates
Deposits & Withdrawals
- Payment methods
- Transaction issues
- Processing times
- Fees & limits
Games & Technical
- Game not loading
- Browser issues
- Mobile problems
- Connection errors
Bonuses & Promotions
- Bonus terms
- Wagering requirements
- Free spins issues
- Promotion codes
Frequently Asked Questions
How do I verify my account?
Account verification requires a valid ID, proof of address, and payment method verification. Upload documents in your account settings.
How long do withdrawals take?
E-wallets: up to 24 hours, Credit cards: 1-3 days, Bank transfers: 3-5 days after account verification.
What are the wagering requirements?
Most bonuses have a 35x wagering requirement. Check specific bonus terms for exact requirements.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gaming.
Are games fair and random?
All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.
What if I forgot my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.